Refund policy
Return & Refund Policy
Last updated: December 12, 2025
Thank you for shopping with Le’Noveaux VIII. Each piece is produced in limited quantities and handled with care. Please review our policy carefully before placing an order.
All Sales Policy
Due to the limited nature of our collections and our pre-order production model, all sales are final unless otherwise stated.
By completing your purchase, you acknowledge and agree to the terms outlined below.
Pre-Order Items
All pre-order items are charged in full at checkout.
Because pre-orders are produced specifically to fulfill reserved orders:
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Pre-orders cannot be canceled, modified, or refunded once placed
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Estimated shipping timelines are provided as guidance and may be subject to change
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Customers will receive email updates regarding production and fulfillment
If Le’Noveaux VIII is unable to fulfill a pre-order for any reason, a full refund will be issued.
Returns & Exchanges
At this time, we do not accept returns or exchanges.
We encourage customers to review all product details, descriptions, and measurements carefully before purchasing.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 5 days of delivery at:
Include:
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Your order number
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Clear photos of the item and packaging
If approved, we will offer a replacement or alternative resolution at our discretion.
Shipping Issues
Le’Noveaux VIII is not responsible for:
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Delays caused by shipping carriers
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Lost or stolen packages marked as delivered
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Incorrect addresses provided at checkout
Please ensure all shipping information is accurate before completing your purchase.
Policy Updates
We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting to the website.
Contact Us
For questions regarding returns or refunds, please contact: